भिडियो हेर्न तलको बक्समा क्लिक गर्नुहोस !
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Customer support is an important factor when searching for the best hosting services. As site owners, we rely on each service to have solid uptime. When a server inevitably fails temporarily, services should have a support team available 24/7 by both phone and live chat. We called multiple times at all hours of the day and night, testing the quality of the support given. We reached a percentage score by ranking five criteria. A representative needed sufficient product knowledge without sending us links to the FAQs page. In support calls, we wanted a problem solved and subtracted points when the service tried to upsell us instead of solving the issue at hand. Personability, in both chat and phone support situations, was a major factor. Also, we took into account the initial wait time and the wait time between responses.
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